Incompetence

MiWay called me this morning to give me a quotation for my car.I told them I drive an A200D F/L Automatic .The consultant (Goodwill) then told me that on their system they only have an AMG.I told the consultant that my car is not an AMG and that they should update their system.This consultant then rudely told me that I should know the type of car that I drive because the only A200d is an AMG.

Does Miway not know that there is A 200d Style? Does MiWay not know that there is also A200d Urban? Why does MiWay only have an AMG? To incorrectly cover people and give them a high premium?

Why did MiWay want to give me a wrong quotation that was effectively going to raise my cover?

Last week I had a call from another Miway consultant and I gave her my car’s VIN number so that she can get the correct description but she also could not pick it up because their system is not updated and they only have an AMG.

I am insured with Outsurance and I am happy with the service they have given me thus *****his is my second A-Class that I have insured with Outsurance and I have not had any issues updating my cover.I was not looking for insurance but since MiWay gave me a call unexpectedly so, I thought to myself let me give them a chance but to my horror they have a system that is not updated coupled with rude consultants that tell me an non AMG ‘A Class’ driver that I drive a car that I do not own!