Incompetence

I am a Miway client who has been insured with them for slightly over a year now. I changed my banking details last month and notified them of this,as I contacted them whilst the bank then ,to ensure that these changes are made and that successful debits run through. I am dissaponted to confirm that till today I haven't been debited from the first which is the agreed upon date. I've called in to make arrangements which I was promised by four different consultants whom i spoke to on different days,that they will debit on the same day. As I receive disturbing Sms's of my vehicle being without insurnace. I was aggitated to realise that the first consultant I spoke to with this regard confirmed with me incorrect banking details.How come??? ,such errors make me worry and question my cover. I mean whats the purpose of miway insurance???given the circumstance. The lack of urgency to rectifying their mistakes sickens me. There are a number of events of complaints that took place resorting to me requesting for recordings ages ago of which in my knowledge need to be made avaliable to me as a client with in 7days,have not been provided I've also asked for their complaint procedure which also has not been made avaliable to me. Instead the consultants would say to me we will inform the complaints department. (Does it even exist?... I wonder)one of their consultants once hung up on me,another transferred me just to stay on hold and also remembering one who spoke over me. It brought me to tears. I dont understand what went wrong i never has issues with Miway in the beggining. This is unfair treatment towards a client and must be resolved urgently my premium have not been debited and the insurance company is not taking accountability.