Incompetence!!

Item: MiWay Insurance
Rating: 1
Author: Nthati M

I recently did a salary switch and moved my debit orders. Spoke to a lady from Miway called Ramasela, I explicitly instructed her that the premium is deducted to my new account the following month ONLY... Miway debited premium from the usual old account (which premium went through) AND they tried debiting from the new account.. Now I am told I dont have cover until payment... HOW when my premium went through on the 25th from the usual account? HOW when the staff failed to adhere to a simple instruction!?

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

08 Sept 2017, 07:48

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply08 Sept 2017, 07:48

Official

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's replyOfficial

15 Sept 2017, 15:40

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Innocentia has since been in touch to make sure that all your upcoming debits run correctly and we thank you for giving us another chance to make things right.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply15 Sept 2017, 15:40

Official

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team

Best regards,

Incompetence!!

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