Incompetence

We contacted MiWay this evening at about 18h50 to remove a car from our policy, which the call centre agent was reluctant to do, and advised us to do it online. After advising that we do not want to do it online, he agreed to do it. We specifically said which car needed to be removed, and he confirmed that it was done. When receiving the updated policy schedule we noted that the incorrect car was removed, and immediately tried to contact the call centre again. We tried from about 19h00 up until 20h00 (which the website states they only close at 20h00, but could not get through.<br> <br> When we also added all of our cars to the policy, we saw an add saying that for every 3 cars you add you will get 1 car for free, and now we get advised that our discount will be taken away as we now only have 4 cars on the policy.<br> <br> I would like you to please pull the recording of the phone call as we clearly told the agent which car needed to be removed and yet the wrong car was removed.<br> <br> We now have to wait for 08h00 tomorrow morning for the call centre to open worrying about what if something happens to the uninsured car???