Inability to use another form of communication

<p>After sending multiple online enquiries (via their website) as well as emails to Miway I am still struggling to get anyone to contact me.</p> <p>I simply get a "please note we tried to call you" replies (via email)</p> <p> </p> <p>What happens when a paying client is abroad and his/her South-African number does not work? Oh well then, I geuss there is no way of any communication, oh my word, but what if it is important, you might ask...</p> <p>Well of course I can call the international number at my expense... but lets be honnest, IS THAT THE ONLY WAY?</p> <p>Because although I'm sure I would love to hold the line for a while, have the phone-bill tick up, you know, I'm not too sure on how they are planning to send me the requested documents over the phone? Read them to me and I write them down?</p> <p> </p> <p>I have asked multiple times whether they could use email instead or even call on whatsapp (using my SA number)... Guess what reply I get... "Please note that we tried to call you"</p> <p>Guess your job is done then, **** the client, right? you did your job, and a good one at that!</p> <p> </p> <p>I mean, surely its not an outlandish thing to imagine that some of Miway's customers travel or work abroad...</p> <p>Or does this mean that I should move to an insurance company that has the capacity to understand that, sometimes people need a way of contacting them to request documents they are entitled to, even when they are not in South-Africa?</p> <p> </p> <p>Perhaps that would be the easiest thing to do.</p>