Inability to communicate with clients

I logged a claim with Sandile Gwebu on the 3rd of August 2015 and I was informed that the vehicle assessment report would be available within 2 to 3 days. I followed up with Sandile over calls and emails and he always told me that he will inform me when the report is ready (and he never called or emailed me).<br> <br> After constant pestering with follow ups, I finally were informed of the report by a lady with a good heart, Mandisa Xulu.<br> <br> I laid a complain with regards to the following to the Unica Van Leeuwen (The Manager):<br> 1. I have to return the courtesy car as my vehicle is still with the panel beaters and need a vehicle for the type of work I do (the reason why I am insured on Business cover).<br> 2. Turnaround time of 3 days were not met by MIWAY employees and I have to suffer the consequences.<br> <br> The answer from the Manager was that there's nothing she can do about it.<br> <br> I have been a loyal customer for more than 5 years and this is how I am treated?<br> I am very disappointed on how my concerns were addressed.