In desperate need of professional help...

My car is in with the repair center (Frame Auto body) after my family and I were involved in an accident on 13 Jan 24. The car sat at the assessment center for a week and is now with the repair center for a week. Being without a vehicle is a huge inconvenience when others rely on you and I expressed this urgency to Mamello (claims handler) at the start of the process. I requested to be kept in the loop to ensure I can navigate this period of inconvenience but sadly this was ignored. I understand that I am not the only client they are dealing with but I am a paying client. I have been following up everyday, and today had the call dropped on me when speaking to Thembekile. I have a wife who has been unwell needing specialist treatment and a child that needs to go to school and extracurricular activites. Today I was told that certain parts are going to be ordered and shipped from overseas...seriously?. Turnaround time unknown. I doubt they are aware of the current situation at our Ports (DBN). Transparency is lacking and I understand why but come on guys...help a brother out. Stop with the cuck and bull stories and get someone who knows how to do his or her job and settle this matter urgently so I can get on with my life. I don't pay a premium for comprehensive cover for additional stress in my life. I trust this message will reach the right people who can help.