Improve your Turnaround times and Communication Miway

I would have loved to give a higher rating but this is as high as I can go and it's only because I eventually got the help I needed but honestly speaking Miway's service is not up to standard. Having to reach out to them 3 different times without anyone getting back to me was really disappointing and by the looks of the google reviews, I am not the only one who has experienced this. Miway you really need to do something about your service levels, you claim to be the best insurer but how can that be when people like myself (claim free, long time customers) have to wait to get service. I recommend that you try to have a better turnaround time or at least communicate with the customer while they wait for you to get back to them, don't leave me in the dark waiting for someone to call me only to find out that you get back to your customers after 3 DAYS, that needs to change. I have been with you for a very long time but trust me I will not hesitate to change my insurance if the service levels do not improve. Anyway I was eventually assisted by Tebogo Pitjeng and he basically saved you this time, I hope I don't have to complain about this again in future.