TR
Thabo R

1 reviews | Active since Mar 2015

18 Mar 2015, 12:02

Impressive Handling of my cancellation

Bought a new vehicle and wanted to upgrade my policy to cover this vehicle, the initial person of contact from MiWay gave me quotation that was at least R 500 more than the highest quote I received from a competing insurance company. <br> <br> MiWay proactively contacted me, on the day that I intended to cancel my insurance policy with them, to check if I had made a decision on taking the proposed cover, unfortunately I had signed up with a competitor and had to cancel my cover with MiWay. <br> <br> I was put through to a gentleman by the name of Ntokozo Mjokane who is a senior financial adviser at MiWay and he let me know that he would've offered me a much better quotation had the initial call gone through to him. He was courteous and understanding, really with I had dealt with him from the onset. <br> <br> He is the only reason Is the only reason I kept my profile open with Miway in hopes of moving back to them at a later stage this year. <br> <br> Great Service.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Mar 2015, 17:16
Official
Hello Thabo Ramushu,

This is such a fantastic compliment for Ntokozo and we are so glad to hear that he's made such a lasting impression on you.

Thanks for taking a moment out of your day to compliment him on his professional and efficient service delivery and thanks for your loyalty.

We look forward to keeping you impressed for years to come!

Best regards,
The MiWay Team