Impressed!

Dear Martha B (To whom it may concern / The MiWay Management Team)

Good day

Sometimes, when having to deal with matters of everyday life, we can, more often than not, encounter frustrations and time-consuming obstacles.

However, I recently had an experience with a member of your staff which left me somewhat astonished by the rare level of courtesy and professionalism displayed.

My annual policy renewal with MiWay had become due and subsequent to an inquiry on from my side, I was contacted by a certain Kebafentse Mogoshi in order to cross-check and review my details.

I would like to bring to your notice, that, as an ordinary low-level client of yours, I was given outstanding attention to all aspects of the review and made to feel valuable and important as a customer – which I must say – has left me with a somewhat lingering sense of well-being.

So, although I have no authority to influence decisions made by your company regarding the salary increases or promotional opportunities of members of your staff, I do hope that this written expression of satisfaction with the excellent customer relations I received will be taken into account when Kebafentse's KPI, position, bonuses and the like are to be considered.

With (impressed) kind regards