Impossible to just get a quote

For the past week I have been trying to get a quote from MiWay. First I was told to do the quote online, which I did, but the online platform does not have our vehicles listed as an option and you cannot get a quote for portable possessions online. I have specifically asked MiWay to call me between 13h00 and 14h00 in the day as it takes very long to do a quote telephonicaly and I have to do this during lunch. I get phoned at all times of the day, except for during 13h00 and 14h00. The ONE time that I was actually phoned between 13h00 and 14h00, the person I spoke to had NO idea what was going on, I could not hear a word she said as she was mumbling, and then she said that there was "something wrong"and they "will phone me back". Which did not happen. How difficult can it be to call someone to do a quote at the requested time??