Impossible to communicate with

<p>After 4 working days of emails and callback requests, I finally managed to get through to Miway to cancel my policy. I cancelled my policy in June and they confirmed that no more premium would be taken. 1 of July surprise surprise, they have taken more of my money, and I am now dual insured with my new insurer.</p> <p>I struggled again to get through to Miway again but have now told them what happened and its all news to them, they need to do an investigation to see what went wrong. When I moved house it took me 3 days to get through to them to make teh change. Pathetic. I have now requested my NCB letter from them 4 times via various channels such as email and online, and have still not received it. I moved away from them because I lived every day in fear that I might have to claim with them, and after the service I've received I shudder to imagine whaat that would be like. </p>