TS
Tasneem S

1 reviews | Active since Mar 2018

29 Mar 2018, 10:02

Impossible to cancel with Miway

I've been trying to cancel my car insurance policy for 10 days already. Thier phone number has the most useless voice prompts, which also never returns your call when you leave your number. You hold on forever and the call eventually cuts. The website and app aren't user friendly and doesn't allow for cancellations either. I've emailed them too with my query but no response from anyone just yet.... I guess when they're ready to get in touch with me instead....?

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Replies (2)
MiWay Insurance
MiWay Insurance's reply29 Mar 2018, 10:08
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Apr 2018, 17:45
Official

Please accept our sincere apology for keeping you waiting and for any hassles we have caused you. We would like to confirm that your policy has been cancelled and we will wait for the document to proceed the refund.

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team