RN
Rodney N

1 reviews | Active since Jun 2017

26 Jun 2017, 17:34

Impossible to cancel insurance

<p>I've recently been trying to cancel my motor vehicle insurance policy after 3 years with miway. Beside my broker trying many times, I've been trying daily for the past 6 days, all i get is unreasonable questions as to why im cancelling and thereafter a long hold to a cancellation department, only to be told they are busy and ill recieve a call back shortly. I've still not recieved any call whatsoever. After constantly trying , i was promised an automatic recall, only to get a silent tone on the other line after holding on for 10 minutes at a time. It's service like this that assures me I'm making the right choice moving on to another service provider </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Jun 2017, 20:50
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch first thing in the morning!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Jun 2017, 21:43
Official

Please accept our sincere apology for frustrating you and please be assured that this is not the MiWay way!

Kenneth has since called to discuss your concerns with you in more detail and to confirm cancellation of your policy. He also explained what we need from you in order to speed up your refund and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team