1 reviews | Active since May 2017

29 May 2017, 18:48

Imposible unrealistic cancelation policy.

<p>Good day</p> <p>I have a concern that i have been placed in a corner by myway. I have recieved a qoute from sanlam that reflects that i will have theft and hijacking cover without requirering a tracker. Miway insist that i have a tracker at a higher premium. I have called my way and requested to cancel my policy with them. Their reply was that i need to wait for 30days for the policy to be canceled.</p> <p>To be honest, continueing with miway will be a risk for me and as a result belive that my asserts (3 cars insured) that i am insurering is not safe given that i am not fully covered. To force me to continue with this situation for 30 more days is honestly irrational. This does not make consumer sense.</p> <p>I then asked that if i were to withhold my payment, what would happen. The answer was nothing, i would not be covered, i would not be listed as anywere. This is my reasonable response to this issue but it is also *********. Can this issue be resolved to please both parties. I have been with miway for 3 years and would not want to end my relationship with them negatively.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply30 May 2017, 08:22
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

's update31 May 2017, 09:09
Reviewer Update

Someone has been in touch with me and miway have resonated the same concern that i have highlighted. Given that they will not cover me for theft and hijacking without a tracker meant that i would be continuing not comprehensively covered.
they have agreed for an early cancelation withought any consequences.

Thank you to hellopeter.com for providing the consumer with a platform to be heard and be protected.

MiWay Insurance
MiWay Insurance's reply31 May 2017, 10:09
Official

Thanks for giving us the chance to step in and assist you with your policy. Your feedback is appreciated.

Please feel free to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team