I'm very disappointed with mi way turn around your service because its pathetic now

This i don't know what to say but i never ever received pathetic service like this. I have two cars insured by them end of july they write off one of my car until now, I was been speaking with the person who hold the claim but i see no where this will happen at the stage i am so angry and just think how stupid i turn on in this. Rather rather insurance to help their clients when they get in trouble instead have to hustling so much phone them everyday i spent closer to R600 airtime multi several e-mail to them no help just listen different story everyday. Since i need a car everyday now i took my daily life on phone calls for now i real stuck in the middle of jungle. Please try to hire professional people who can handle this and its only insurance i was trusted but real this turn me to be mad. If you guys knows you can't help customers why should you sale your services to them? why u make your clients to suffer? why your clients must beg you for the service they pay too