TL
Thabiso L

1 reviews | Active since Mar 2018

08 Oct 2018, 12:29

I'M THE MOST SATISFIED MIWAY CUSTOMER

While Zandile Rose Gumede was doing her investigations after our online Chat, I was skeptical to post a review without having received feedback from her. But then I decided I'd give a 4-star rating because somehow she had solved my concerns partially while we were busy on the chat, that was around 10AM.

@12:09pm Zandile called me back (I was shocked) because I had read a couple of 1-star reviews and I was starting to think I posted my review a bit too early, but wait for it...

Zandi confirmed that MiWay will take the hit on my behalf and has credited my Policy with the bank charges amount which I incurred during the billing error that went through, because MiWay had ALREADY debited my account for the month.

I want to say: Power to You Zandi for taking action and being responsible and accountable. & Power to you MiWay for your generosity for taking a bullet for me. Give Zandi & MiWay a BELLS!! :) :) :)

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Oct 2018, 13:50
Official

This is such a fantastic compliment and exactly the kind of feedback that we strive for. It’s so nice to hear that Zandi is so enthusiastic about delivering awesome service and we are so happy to have her on our team. We’ll be sure to show her the recognition she deserves and we look forward to keeping you impressed for years to come!

Best regards,
The MiWay Team