I'm sick and tired with Miway, they are ******

I have been with Miway for the past 3 years. I lost count on how many people I convinced to join the so called insurance company, I honestly regret trusting them with my money.

I had a cellphone which was covered by Miway. The value of the phone was R7000 and towards the end of last year they review the value of the phone to R8500.

In December last year I lost my cell phone, I contacted Miway for claim and I submitted all required documentation. I was shocked to receive a voucher of R4975.60 and because I had too much faith in them I just thought is a mistake.

I called them back to confirm the value of the voucher, I was told the amount is correct as according to the policy.

I was promised that I will be refunded as i was overcharged on that policy. I waited for my refund since the 8 January 2018 and I lost the count the number times I called for follow ups.

My main concerns are:

- Why did they review my policy from R7000 to R8500 if they are aware that the value of the phone is way less than what I'm paying.

- Why did they let me pay the high premium for the phone that worth very low.

- Why all of a sudden they want to refund me the difference of the high premium that I was paying.

I feel ****** day light, Miway only cares about collecting premiuns from the black poor working class and when is their turn to pay they come with stories.

I personally lost trust in them. The same thing happened when I claim for my car. Miway are ******.