I'm in Miway for 10 years now I have a car problem send it on the 06/01/2025 for repair Miway was informed they ask for claim documents of the car we send to them

I'm in Miway for 10 years now I have a car problem send it on the 06/01/2025 for repair Miway was informed they ask for claim documents of the car we send to them. Every time when I call them for information I don't get answer and I always get different people asking same question and promise that they have send claim to MiHelp Emergency Department but they have contact me may you please help me to contact them when will my car repair