I'm FED UP with pathetic MIWAY Staff

I'm getting smses that my car is moved to Lenasia when I call where I know my car was taken they tell me they still have my car and don't know who sent me the sms. Since I had an accident friday and I was assisted so nicely by Nyiko, I had to call again to follow up on my claim with Miway because they really haven't bothered to call me and let me know whats happening, when can I expect my car to be fixed and what I need to do or when to pay the Access fee on my end. NOTHING NA DAH. I called Miway today and spoke to some useless girl called Nkele who told me she can't help me cause Hlengiwe is busy with my claim and she will get her to call me back,. This never happened, what can I expect when a useless agent says another useless agent is going to call me but never done. How difficult is it to keep your customers informed and updated? It's not like your doing any of this for free. Even now Im still waiting for the call Nkele said I'm gonna get from Hlengiwe who also said she'l call me last I spoke to her friday and still didn't. Theres nothing more insulting than someone lying to me especially if you call yourself a customer service agent. Pick up the phone and call your customer, assure them you haven't forgotten and still dealing with their claim, explain the full process and update. I guess this is a difficult task for Miway to do. I'm sick and tired of having to praise MIWAY then they drop the ball like this is really and honestly disappointing.-Nkele & Hlengiwe r 2 of the most useless agents I've ever dealt with honestly. The way my claim process is being handled is beyond pathetic. MIWAY really fails their customers badly.