I'm currently experiencing horrible service with Miway, they don't want to pay my refund and they have been promising to pay every time I call them, I've tried to speak to the manager named Christine Kekana but she always unavailable and never returned my

I'm currently experiencing horrible service with Miway, they don't want to pay my refund and they have been promising to pay every time I call them, I've tried to speak to the manager named Christine Kekana but she always unavailable and never returned my calls. All I want is my money R327 and they making empty promises. I don't trust them anymore, I've been with them approximately 6 years but this service they are giving me is terrifying 😰