Im currently claiming for my rims and tires that got damaged in a accident and im being told that it was an accidental damage and, and on the photos requested i specifically showed the rims and tires that im requesting help for yet i was told that the qou

Im currently claiming for my rims and tires that got damaged in a accident and im being told that it was an accidental damage and, and on the photos requested i specifically showed the rims and tires that im requesting help for yet i was told that the qoute is R22000 yet i was not even send the qoute. send an email to *** and the e-mail does not exist. i was hoping to get a qoute on the rims and tires not the whole car worse ever experience when in need my claim ref is C***