mR
mulavhelesi R

1 reviews | Active since Jan 2017

02 Jul 2017, 12:05

******* debit order

<p>I made a quotation with MiWay and cancelled the quotation hence deleting my request for insurance, only to see that they deducted a premium for an non-existant policy. I urgently need my refund. The policy number I see from the debit order: ********** ********** 1. </p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply03 Jul 2017, 08:35
Official

We're sorry to hear that we've let you down. We will get an agent to call you ASAP!

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply11 Jul 2017, 10:47
Official

We’re so sorry for upsetting you, and we assure you that it is never our intention to do so.

David has been in touch to confirm cancellation of you policy and he also explained what we need from you in order to speed up your refund.

Please let us know if you need help with anything else in the interim!

Best regards,
The MiWay Team

Best regards,

mR
mulavhelesi R's update11 Jul 2017, 10:59
Reviewer Update

Thank you. I can confirm that David Nkotsi has been in touch with me, and I received my money back, less some amounts which I assume is a cancellation fee, but nonetheless, I was assisted. Thank you for the prompt assistance and understanding