CD
Cylah D
1 reviews | Active since May 2020
21 May 2020, 18:10
Ignoring cancelation instructions
I have informed Miway Insurance on numerous occasions via email that I am canceling my policy with them. They have since tried to redebit my account and this evening they have sent me an sms saying that they will resubmit a debit order at the end of this month as my last debit order with them has failed. Nobody has bothered to respond to my cancelation email, I have been unable to take their calls yet I have specifically informed them via Email that I have canceled my policy.
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MiWay Insurance's replyOfficial
22 May 2020, 08:34We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
Best regards,
MiWay Insurance's reply22 May 2020, 08:34
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
Best regards,