ignored emails, delayed responses poor service

<p>I am a third party. A miway client damaged my vehicle and i received a claim number. After getting the claim number I received an email with instructions. Once I followed the instructions i got an email about a week later asking me to give details once again. I couldnt understand why i wasnt asked for all information required the first time around. Why waste an entire week saying you dont have information you couldve easily asked me for? I was also told that they would instruct me how long proceedings would take and that i just had to ask. I made multiple requests and the emails have been ignored. I sent another email and when i asked for an update i was told my claim in NOW IN THE HANDS of another department, Still i wasnt given any information on what was going on or how long anything would take. It honestly feels like im being played for a fool. I sent another email last week and it has been completely ignored. I really dont understand what is going on. This is very very poor service.</p>