IGNORED CLAIM

On the 3rd of October l made a claim with Miway,they then sent me mail saying l must contact *** of which l did the very same day. On the 4th l then sent pictures of the damaged car but both mails were ignored got no response.On the 10th l made a follow up on the same Palesa but still got no response,13th October l sent another mail to the claims department as usual got no response. On the 26th of October Miway sent me a message and said they can't get hold of me l must contact them. I did again sent mail to a *** and like the mails l sent before l included my number so they could call me..still nothing happened. 28th October got another mail again they claimed that l was unreachable ,this time l was supposed to mail nqobilet@miway of which l did but still no response. I then decided to cancel my policy yesterday 2nd of November. The lady that helped me was very professional and tried to talk me out of it but my mind was made up. 5 stars to the lady and 0 for the Palesa who was meant to help me from the start. I feel this Palesa is unprofessional and *********** as she only cares about her pay check and doesn't care about clients I'm very disappointed in you guys,l have been with you since 2019 one makes one claim and you can't even help