If you want stress in your life, choose Now at, they will not disappoint!

Word's cannot even begin to explain the amount disappointment and the amount of disregard I have for Miway.

I first took my policy with Miway in 2016 around September/October, they had comprehensive cover, their monthly premiums and access cover was fairly okay and all was rosey, I was sold to their telesales pitch, they gave me all the relevant information, I wasted no time to be part of their clientele.

Come the 18th of April 2017, I had the misfortune of getting hit from behind. The accident was on a steep hill just before a major traffic circle, the car in front of me was stationary, I was also stationary and then the vehicle behind me did not stop, it hit me right there and then. The car rare bumper was messed up, the boot was out of tune and could not close. I was fortunately not physically hurt, so I immediately called Miway and they told me to call the nearest police station and not move and seek for an accident report. I should have sensed the level of incompetence then. Why did they not call the police station on my behalf? Using common sense I took the pictures of the two vehicles, took down the contact details and identification of the other driver and because the car was drivable, I forced the other driver to go with me to the nearest police station, initially the driver wanted to flee the scene, but I convinced him not to and that I will not get him into any trouble. When we arrived at the police station, only then did the truth come out, the guy that hit my car had no driver's licence and the car he hit me with was not his car. Upon the completion of all the relevant documentation I went home, on the same day Miway contacted me via voicecalls and they immediately sent my number a Whatsapp invite, this was their number for me to send pictures of the incident and the accident report. The next day on the 19th I was told the claim was successful and they will be in contact with me to give me the details of the nearby panel beater I should to take the car to for repairs and also get the car rental details as it's part of my cover. Please bear in mind everything was done via, voicecalls, Whatsapp and emails, not once was there any physical evaluations done to access and/or validate the accident impact from any Miway or the selected panel beaters (Eljorney Panel beaters). Since well the insurance would be covering the whole thing, I saw it fit that the driver of the vehicle that hit my car to pay for my access cover. At first he said he was a student and did not have income, I told him we can make a payment arrangement and go validate the agreement at the police station. He agreed and when we were supposed to meet, he disappeared and went all mum. In the pursuit to be a hold of him I visited his home address, at first they acted surprised to ear bout the accident and then later also agreed to the payment arrangement, come the date for the payment to be made, they also went mum. I then took it legal, I visited the magistrate court in Pretoria and they advised I get a certified letter from them to be delivered by me with the company of police official(s)to the home of the driver that hit me from behind...the procedure was time consuming and definitely financially straining as I worked in Rustenburg and had to take leave days at work to come deal with the whole ordeal in Pretoria as that was the place the accident occurred. Bear in mind Miway is in no way assisting the legal stuff, all they wanted was their access and only then will I start getting "service", I payed the access from my pocket and did the whole payment arrangements with the family of the driver that guy my car and they played the money in 3 instalments. The car got fixed and all was well.

On the 2nd of April 2018 I then had another misfortune, in my home yard and my car hit my dad's work car while I was reversing from the garage, the handbrake was not properly pulled when I got out of the car to close the garage door in front, the car rolled back and my dad's work car acted as a stopping barrier. This was my own negligence, I knew his, but my comprehensive insurance normally caters for such covers, as per my policy schedule information. The impact was reported at the police station for an accident report and my dad's workplace agreed to covering his vehicle and there would be no need for me to cover his vehicle. I downloaded the Miway App on the phone and lodged the claim, the next day on the 3rd of April I decided to communicate the incident via email as the claim was not responded to. I received the call from one of their agents telling me the access amounts to be paid and the additional amount as per the "intentional damage" cover rules. I was further told to send the pictures of the two cars on their claims department emails. Upon all of that, I received an email from Kabelo Chokoe telling me he is the agent handling my claim. Miway then went all mum on me for 10days, I then sent them an email on the 13th telling them I'm not pleased with their level of incompetence and lack of service and should theyI not attend to me I will report them on "helicopter" I immediately received an automated email from Kabelo Chokoe saying he is out of office and referring me to another agent, I immediately forwarded the complaint email to the new agent, she then called me requested for my dad's contact details. I gave her the details and then on Monday the 16th I received a call from Justice Maluleke, he explained how he is the newly assigned agent and will need to come meet up with me and my dad and all the other relevant parties for an interview to take pictures and validate the claim. THIS IS THE INTERESTING PART SO PLEASE TAKE NOTE. I asked him why did they take so long to do get to this so called "validating stage" and why do they need to interview my family and my dad, cause when the incident took place my dad was not even home, so I was literally the only person that was outside when all of this happened, I only called my brother and mother after I moved the car to it's original position upon accessing the impact. So I made a date with them to come see me at my home, where the incident occurred this was yesterday 18th of April 2018, upon their arrival, they asked to search my car, my car was searched, he took out slips, searched the compartments and even till now I am baffled as to why he invaded my privacy like that like some warrant officer. Then we sat down to do the interview , I was asked the same things I wrote on the claim email, the accident report and over the phone, I was questioned as if I was a ******** who had ******ed someone. I was asked where was I going when I was reversing the vehicle? What exactly was I going to purchase at the store? How often do I refuel my tank and they need my bank statements to validated that, how many times a week or day do I travel, where am I going when I travel. They requested I get my cellphone records of who I called, also to get my GPS records when I travelled from the date of the incident up until they validate the claim. I told them all the relevant parties will be working and cannot make time and sit down for an interview, they told me they will go to their workplaces and interview them, they will also interview my dad's HR department and require their insurance claim login dates for the incident. I felt violated, disrespected and my privacy was violated to the core and they even further wanted to violate it even more? Wow! I escorted Justice Maluleke and his colleague out of my home and told them they wasted my time and I doubt they really want to help me, they told me the claim is R20000 and they are following legal procedures of logging a claim. So wait...I was going through such nonsense for a R20000 cover of which I will have to co pay R6200 access? I asked them where were they when I previously got hit by a driver who had no driver's license and I went to the extends of involving the magistrate court and now for a small impact which I openly admit to, they put me through a interrogation session? I immediately canceled my cover over the phone with them yesterday. Today I get a call from Justice Maluleke telling me he will be presenting my case to the claims what not meeting and will let me know of the outcomes. I told him I cancelled my cover and no longer wish to deal with them, he called me again and told me that they will blacklist my name and I will not be wanted by other car insurance companies as I have started their claims process and now I cancelled so they will blacklist me. So wait they put me through hell and back and then when I cut ties with them they threaten to blacklist my name? ***