IF YOU WANT PATHETIC SERVICE, PLEASE APPLY AT MY WAY

I made a simple request of asking that the car repair workshop be changed to a different repair workshop. I made multiple calls on different days following up about this. I was sent a claim today with the incorrect car repairer details again. I called twice before and when I called a third time the agent simply did not have answers for me. He then said he would transfer me to the manager. After being on hold for more than 15 minutes the agent answered the call again and still did not have answers for me. AGENTS BRAINS DONT FUNCTION ASKING FOR A SIMPLE REQUEST. PATHETIC SERVICE