NM
Nathan M

1 reviews | Active since Feb 2018

14 Apr 2023, 15:04

IF YOU TAKE MIWAY's INSURANCE, IT WILL END IN TEARS !!!! BUT YOU DONT HAVE TO TAKE MY WORD FOR IT ! TRY THEM AND FIND OUT YOURSELF

Had the policy for 8 days and im already experience the worst customer service EVER!!!.

1. I have not received any policy documentation 2. 50% of my information on their system was documented incorrectly 3. Katlego Mawela was suppose to assist me on WhatsApp but once I started asking her question about the policy documents, she literally went silent and did not respond. 4. I called customer service and they diverted my call to the relevant department. NO ANSWER !

So now I'm asking myself, if this is ALREADY happening now... what about when i have to claim ?????

I'm sooo disappointed with MiWay , but luckily they have not debited anything yet. I'm stopping their debit order IMMEDIATLY

My ADVICE to anyone reading this: DO NOT USE MIWAY FOR HOME CONTENT INSURANCE..it will end in tears

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Apr 2023, 15:04
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team