If you cannot help me, be polite in saying that

Simple issue that I believe MiWay can solve. However, your agent's tone has degraded from polite and amazing to rude and unprofessional. Completely unacceptable and unnecessary.<br> <br> My premiums have suddenly gone up 2x over the course of last year. One of the instances can be explained as the annual review process. However, I queried what the other instance was. This took a few days but the answer I got was: \Your premiums went up because we had your passport number and you changed it to ID