If you are insured with miway, I doubt you are covered!!!

Being with this insurer for 3 years now and how they have treated me in their recent interaction with me was shocking and eye-opening. Been a loyal customer for all these years but when my laptop broke at home; they did not seem to care to help. I registered my claim online under my home contents cover. Received an email that I would receive a call from the person handling my case. I waited and waited but there was no call, and since there were contact details of this agent in the email; I contacted them. I could immediately sense that there was zero agency in helping me, the agent immediately told me that my claim would be rejected, and he then continued to ask me questions about my claim. He told me that my home contents cover does not cover that type of incident.

But funny enough, when I was sold this cover 3 years ago, I was given the impression that this cover would protect all of my devices as long as the incidents occurred within the premises of my home. I proceeded to lodge a dispute a day later, and I only received feedback a week later, stating that they couldn't help and showed me snippets of the clauses in my cover, but the funniest thing is, the clauses still do not explicitly exclude my laptop from this cover. But they still gave me that cold and careless email reply. There is no wording on my cover that clearly states the kind of damage that occurred to my laptop is not covered under my home contents.

So the lesson here to everyone lucky to read this, think twice before signing up with miway and if you have already, do proceed with extreme caution. The quality and honesty of your insurer is sadly tested only when you need them the most and in my case they thoroughly disappointed me and they did not even seem bothered by that fact. I was shown the lowest levels of customer service and care, and it was business as usual to them.

The agent I spoke to initially was arrogant enough to insist that I take up the matter with other entities since I am not happy, and my next email will be to the insurance ombudsman.