JP
Jan P
1 reviews | Active since Nov 2015
27 Nov 2015, 08:50
If this is how you want to do business.
I called your call centre twice this morning. I jump through all the hoops your phone system cares to throw at me.<br> Then when I get through to the call centre, I can hear people talking and making noise, only to have the phone put down on me.<br> <br> Seriously? Is this how you want to treat your paying customers??? Should I be happy with this level of service? Would you be?
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MiWay Insurance's replyOfficial
30 Nov 2015, 15:36Hello Jan.Prins,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Innocentia has since called to assist you with your policy and escalated the call to our Claims Department for assistance. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Innocentia has since called to assist you with your policy and escalated the call to our Claims Department for assistance. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
MiWay Insurance's reply30 Nov 2015, 15:36
Official
Hello Jan.Prins,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Innocentia has since called to assist you with your policy and escalated the call to our Claims Department for assistance. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Innocentia has since called to assist you with your policy and escalated the call to our Claims Department for assistance. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team