If there was an option for a negative star I would have selected it

If there was an option for a negative star I would have selected it. Dealing with the claims team for the past 2 weeks has been like pulling teeth. I have been calling and checking up daily on the process. My claim was approved however my car has been sitting by a panelbeaters for 2 weeks. The panelbeaters has been calling me to get authorization to begin fixing the car but they cannot get through to Miway. I have been trying to get hold of Thembekile who is handling my claim for the past week with no success. I'm so frustrated and feeling like this process is causing me to be an unhappy client. My car is also due for a service this month in March.