If someone betrays you once, it's their fault; if they betray you twice, it's your fault.

Being a client for more than 5 years, I am very sad to write this negative review. I booked a drive assist (take me home) for 02:00 am on 08/12/2019, from Goodwood to home. I expected the driver to be late, but when they had not arrived by 02.30, I called the insurance to here what the hold up was.........this is first issue, as my appointment was for 2am, yet the drive(we drive), not Miway had made contact with me, I had to call them in order to get an update.....I requested from the person who answered my call to please investigate and let me know what the issue was....By 3am, I had still not received a call, so I decided to drive home myself.....I only received a call at 03:20 am, with an update........then I also requested an update as to why I was not kept updated of the situation and I am still awaiting that call. To top it all off, I received an sms which states that my WeDrive case has been cancelled............not sure why, as I was not fetched as per appointment booking........ An extremely disgruntled client.....And the icing on the cake is that almost exactly to the date, one year ago, I had a similar experience.