If only I had listen to my friends about this insurance

I regret I signed up for this insurance. Solani Baloyi and Danieel ****son punished me for withdrawing my claim. They pressed on forcing me to pursue the claim, which I declined. Despite the fact that I provided adequate reasons for incurring excessive expenses, they persuaded me to continue. I told them that I would stand by my statements. Even after Donavan Reddy authorised my release letter, which had no financial ramifications, they refused to release my car. When I arrived at GoBid and submitted my release letter to Michelle Botes, she informed me that she had been directed by Solani Baloyi not to release unless I paid her R3900. I inquire as to what it is for? She claimed that "she doesn't realise she's only following orders." I question her how that is possible because no written information was sent to me stating that I needed to pay that money. She also stated that even if I make the payment, she will not release it until she receives notification from their bank account. I forwarded my notification, but she stated therefore it was insufficient and that it will take them three days to get it. I tried to convince her to release my car for about four hours, even her colleagues were also surprised by her treatment towards me. She then told me that I must leave her office since she was leaving, that she wouldn't be able to help me, and that I should return after the notification. She was unpleasant and provided poor customer service, despite the fact that she is a regional manager. Miway is still adamant that they are not going to give me my money back. I am enraged and completely dissatisfied with the treatment I received from this insurance company. I'd like to cancel it immediately!!!