if my mother goes to hospital you will pay🤞🏼😡😡😡😡

My mum experienced the worst service from my way claims department . how can you treat an elderly client like this 😡😡😡, claim was submitted and when she took the insurance she agreed about car hire now to her surprise she is told car hire is 10 days , then the approved repairing company doesn’t bother to call her on the progress of her car and also no one from my way has a decency to call her , i have records of her calling the insurance company almost daily 😔. her health now is affected by all of this 😡😡😡. why is the claims person not contacting her . when we called on saturday i was told we will get feedback on monday . today is wednesday and still no one has called her .