I’d like to express my heartfelt gratitude and admiration for a MiWay Claims agent, Candice Lawson, who exemplified exactly what it means to lead through empathy, resilience, and dedication

I’d like to express my heartfelt gratitude and admiration for a MiWay Claims agent, Candice Lawson, who exemplified exactly what it means to lead through empathy, resilience, and dedication. Recognising a gap in communication between the insurer and their 3rd party service provider, Candice proactively took ownership and went above and beyond to find a resolution tailored specifically to my situation. I'll openly admit, I was far from calm or collected. Yet, she displayed extraordinary patience, professionalism, and understanding throughout the process. Her actions reflect the very spirit of meaningful service: putting people first. Thank you again, Candice, for your outstanding leadership and genuine care. You did not only resolve my issue but you also inspired genuine trust and appreciation. It is because of individuals like yourself, who tirelessly make our problems their own, that I choose to remain with MiWay as an insurer.