I’d like to commend MiWay Insurance and especially Elton Nyoni from the claims department for their outstanding service and professionalism

I’d like to commend MiWay Insurance and especially Elton Nyoni from the claims department for their outstanding service and professionalism. We switched to MiWay Building Insurance in July after being dissatisfied with our previous insurer. MiWay stood out for offering the best prices and service. Three months later, we faced a burst geyser—our first claim with MiWay. From the moment I called, Elton Nyoni assisted us with warmth, understanding, and genuine care. He ensured everything was handled swiftly. Within hours, we heard from the service provider and received regular updates from Elton—something rare in insurance. Thanks to MiWay’s efficient processes and Elton’s exceptional customer service, our issue was resolved the same day. We’re extremely grateful for the professionalism, empathy, and responsiveness shown throughout. Kudos to MiWay Insurance for upholding high standards, and to Elton Nyoni for being a true example of excellent customer care.