I would like to write a review about MiWay Insurance When taking insurance I was told my radio was cover, 6 yrs later when I needed to claim they say it was never included on the cover

I would like to write a review about MiWay Insurance When taking insurance I was told my radio was cover, 6 yrs later when I needed to claim they say it was never included on the cover. I requested voice records, and was told it will take up to 24hrs. I have been waiting for the whole month now. Their service is poor.