DK
Dave K

1 reviews | Active since Jul 2013

23 Feb 2023, 15:06

I would like to write a review about MiWay Insurance - Dealing Tumelo Kolisang was an absolute pleasure

I would like to write a review about MiWay Insurance - Dealing Tumelo Kolisang was an absolute pleasure. He managed to calm down a very irate customer and he was extremely professional. Pls extend my gratitude to him Regarding Miway as a business however, your method of reviewing and notifying a client of his new premiums is absolutely irritating and you were very close too loosing a client. This initial premium adjustment was 43percent above my current premium. I do not know what Miway is thinking. This really ****ed me off and I was then required to be an angry customer with your agents. I was also required to spend 30 minutes on the phone fighting as I was not going to accept a 43percent premium increase. Never ever. Be realistic and know that people will be lucky to get a 5percent increase from their employers. No client in their right mind will accept increases over the inflation number. And all your actions simply irritated me as a client

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Feb 2023, 15:06
Official
Thank you for taking the time to share your feedback with us.

Best regards,
The MiWay Team