I would like to write a review about Ashraf Snyman at miway insurance, he is the only one that sent me a link to rate

I dont even know where to start. I am just drained and disappointed. on the 22nd Dec 2025 Miway towed my car due to an accident, you cant tell as it happened underneath the car and it was the radiator. My car has been with them since and today is the 8th jan 2026. I have been sent from pillar to post, speaking to this person and the next. two days ago i was told by Koketso Monyela that my claim handler Judith Maluleke is on leave. all this time im waiting for her call, everyone on whatsapp and on a call said they escalating the matter for my claim handler to call me back, imagine the disappointment when i found out. moving on, they said Khothatso Kapa was the one handling my claim now in place of Judith, its been two days, still no call from her regardles numerous escalations even to managers apparently. I have to be the one following up, no communication nothing. for my car to be moved from where it was kept, Auction Nation towing service i had to rant and rave, and eventually Koketso told me it was going to be moved. It was moved to Accident Panel and Pain in PE. i had to call then the whole day to find out if the car had arrived. eventually at 5pm it did but was only uploaded the following day at 830 on MIway systems. again, no communication i did that myself. today i whatsapp i call, mind you, still no call from my claim handler. i end up calling the service provider that was appointed, Accident Panel, and i spoke the manager there, Steven and he told me Miway requested pictures, i dont know how many they want, all i wanted to know did the assessor go there, and they had not. i wanted to know because everyone i had spoken to kept telling me the same thing. well an assessor did not arrive but pictures were requested. Steven told me my car need to be take to a GAC approved panel beater, they couldnt do anything to my car. question i had in mind, isnt Miway suppose to know this. now another set back. I thought things were going turning for the better when Ashraf helped, took time to write a review about him. Steven told me he sent Miway an email. Again, i found that out on my own. i keep wondering if my claim handler knows this, because she has not communicated with me the whole week. right now i spoke to Lethabo, said he will call me back, i cant say im not worried, but im hoping he will as the last man i spoke to an agent said he would cc me his name, Ernest, said he would cc me in an email sent to the claim handler. i checked my emails, i was played, there was nothing. i used to be in customer services, i can trully say this is the worst service so far i have gotten from Miway. Noone can help me, i have to follow up on my own, no communication at all, but when i had to sign up with them, they called me the whole day. i was convinced i was at the right place, but now... i am still waiting for that call from my claim handler, hoping Lethabo calls me back... but im in utter disappointment. I am in Jhb i had to leave my car in PE. i ask for solution, ive begged i cried, even asked for recording to the amount of times ive called and was told 2 to 3 working days, its passed and nothing. i feel like im a toy yet im a client, but im treated otherwise. i just dont know anymore.