I would like to formally recognize Tawhira Jardine for her outstanding customer service

I would like to formally recognize Tawhira Jardine for her outstanding customer service. I was transferred to her when I requested a review of my policy due to concerns about an increase in premium and excess. Tawhira was absolutely amazing—she listened patiently, showed genuine empathy, and took the time to understand my concerns. She went above and beyond to assist me, ultimately helping with a discount on my premium. I truly appreciate her professionalism, support, and the exceptional service she provided. Kudos to Tawhira Jardine for a job very well done—she is a fantastic representative and a credit to the team!