1 reviews | Active since Jan 2015
I would like my money back please
Good Morning.<br> <br> I am really horrified and enraged by the ay miway deals with clients!!<br> <br> I requested a quote the one day from a gentleman, and because I was given the best insurance premium by miway, I assured him that I would definitely take out my insurance through miway.<br> The gentleman asked me for my banking details and he asked me when I would be fetching the car. I gave him a date, but explicitly asked him if I could activate at a later date than the one I gave him and he said jah, I could activate it sooner than that date, or after the date. <br> The car was sold to someone else because my finance approval was taking long, so I didn't fetch the car... low and behold next thing miway debits me without me without me activating the insurance policy or even taking it for an inspection.<br> <br> Then when I called Saturday, I explained to the lady that what I want is my money back, I'm not really interested in cancelling my policy. I even got a new quote for another similar vehicle, she said she would listen to the phone call and call me back to tell me what to do... she didn't even bother and she cancelled the policy!<br> <br> Utter Nonsense and ****py service!!! Abhorring!!<br> <br>
We need to unconditionally apologise for the initial confusion and inconvenience you have experienced! Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback on, and we assure you of our commitment to bridge any gaps in our service delivery.
We're so happy to hear that Nox has since been in touch to discuss your concerns with you in more detail and to assist you further. Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the initial confusion and inconvenience you have experienced! Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback on, and we assure you of our commitment to bridge any gaps in our service delivery.
We're so happy to hear that Nox has since been in touch to discuss your concerns with you in more detail and to assist you further. Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
