1 reviews | Active since Sept 2014
I wonder what happened...???!!!
<p>Earlier this week I called Miway to inform them that I couldnt make my payment due to certain reasons. I then asked to be cover for the remaining days till the 25th for only Theft , Loss and Hijacking. The consultant who assisted me assured me that they will be able to do so and would only debit my account for R150 and some odd rands.</p> <p> </p> <p>To my suprise, I was debited the full premium of +- R650 which did not go through due to insufficient funds. </p> <p> </p> <p>The agreement was that I would be debited +- R150, now I am sitting with a negative bank balance. Miway should be responsible for the bank charges since they did not stick to their part of the agreement.</p> <p> </p> <p>And this is happening for the 2nd time...! Im now really considering moving</p> <p> </p>
We are so sorry to hear that we've let you down and we assure you that this is not the MiWay way. We will get an agent to call and assist.
Best regards,
The MiWay Team
We are so sorry to hear that we've let you down and we assure you that this is not the MiWay way. We will get an agent to call and assist.
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Nkosi has since been in touch to discuss the reason behind the debit and he also arranged a refund for the over charged amount.
Thank you for giving us a chance to assist and please be assured of our commitment to always deliver awesome service. Lastly, please let us know if you need help with anything else!
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Nkosi has since been in touch to discuss the reason behind the debit and he also arranged a refund for the over charged amount.
Thank you for giving us a chance to assist and please be assured of our commitment to always deliver awesome service. Lastly, please let us know if you need help with anything else!
Best regards,
The MiWay Team
