N
Nyeleti

1 reviews | Active since Dec 2023

26 Mar 2024, 09:48

I woke up to a flat tyre at 6:30am while getting ready for work

I woke up to a flat tyre at 6:30am while getting ready for work. I used my App to request roadside assistance. I was called by Joshua Motsepe. A very helpful; thoughtful and wise man. We live in the outskirts of Pretoria and the GPS is unkind. I was so happy that he allowed me to explain my location and he understood. He gave me an ETA of 45-60min and explained the next steps. At 6:56 the service provider around my area, Jan Alwyn called me and arrived in just 7 minutes. He changed the tyre in 10-15 minutes and I was good to go, a true Hero. At 6:45 MiHelp had sent a case confirmation WhatsApp. Later I got another call from Hali to check up on me. I told him I'm truly happy. I made it to work at 8:30. Everything worked out extremely to my satisfaction. Thank you MiWay. Keep up the the great service.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Mar 2024, 09:49
Official
This is such a fantastic compliment and exactly the kind of feedback we strive for. It makes our heart smile hearing that our team are as passionate about excellent service as they are. We’re so lucky to have them on our team. At MiWay, we love rewarding great service, so we’ll definitely pass on your message!

Best regards,
The MiWay Team