I was treated bad on my claim by the lady called carline from capetown

I was treated bad my the lady called carline from capetown they said she’s senior assessor in extend of demanding to open my phone I had an accident my car was hit from behind by drunk driver and I call my insurance first thing and they contacted the police and police and tow truck came to the seen they take my car and the driver was detained after 3 days they send me email to say my car is written off I accept the decision the tell me to send them spare key and book I did that after 3 days again I see another massage said I have to meet with assessor to tell her about accident and go to the indications I did that and that day I was mistreated by that lady carline we had more than 2 hours conversation she asked me where I was coming from and she said I must explain where I was that day since morning I must explain everything and she said I must go to find the details of the person who hit me I said to her she must check with police then she said to me I won’t get paid I ended up going to find all that information and give her she demanded to open my phone to check my massage of that day she even said am scared of police because I don’t have papers during the time and she was always playing with her breast during this time we were seating in her car they end up paying me after I tell her am going to get a lawyer these people abuse me I will never use them again I already tell other 2 people I refer to leave them if MiWay wants a recording I have it I record that lady that everything and all the chats I spoke with her on app I have it