I was posted from pillar to post because I was being told that Miway cannot help me and I needed to find my own way of getting the car to a dealership, even after I told them I cannot drive it as the clutch is not working

I was posted from pillar to post because I was being told that Miway cannot help me and I needed to find my own way of getting the car to a dealership, even after I told them I cannot drive it as the clutch is not working. I read my policy and they do make provision for a tow truck assistance to the nearest dealership. Eventually a guy named Siyabonga said they are able to help me and another guy named Patrick assisted me very nicely.