I was not happy with the time taken to attend to my query

I was not happy with the time taken to attend to my query. While assisting me the consultant took a call from another client and I had to wait for him to finish with that call. I also am not satisfied because MiWay keeps on requesting information that I sent in October. We are now at the end of December but for some reason my information is not updated on their system. Im not pleased about this as it is a concern about what will happen should I claim. I've emailed the info to them more than twice but still it remains not updated