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hsatyanand H

1 reviews | Active since Feb 2017

22 Feb 2017, 14:19

i was misled on conditions of vehicle cover

<p>i am dissgusted of the service i ahve received from miway, i was involved in an accident this sundy and my car is left with damages, i was asked by a miway consulat to go to bmw for a quote and thereafter all documents being handed in this will be processed accordingly, today i was told that since my car is not on warrently they will only cover my vehicle with second hand parts. my car is indeed on warrenty it seems that the consultant doesnt know the differance between warrently and maintenance plans, i have also requested to be contacted by a supervisor and no one has called me, i have asked my legal department to handel this going forward.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 Feb 2017, 14:42
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Feb 2017, 11:41
Official

Thanks for your comment and for the opportunity given to respond!

Dudu has since been in touch to discuss your concerns in more detail, she also explained the repair process and what to expect moving forward. Please let us know if you have any further queries!


Kind regards,
The MiWay Team