I was involved in an accident three weeks ago and the service I’ve recommended from the allocated claims advisor is rather disappointing

I was involved in an accident three weeks ago and the service I’ve recommended from the allocated claims advisor is rather disappointing. To date, I’m yet to receive confirmation about the exact location of my vehicle and whether repair work has begun. I’ve sent emails and called a number of times. Every consultant that I’ve spoken promises to send her an email to get back to me and I still haven’t received a response.